In this interactive seminar, you will strengthen your communication skills so that you can conduct professional conversations and respond (better) to your conversation partner.

Special focus is placed on communication-related characteristics of interpersonal and professional habits that can influence constructive and successful cooperation. You will learn questioning techniques and methods of conducting conversations.

Practical case studies and interactive group exercises help participants to advance the learning process.

• The different levels of a conversation
• Verbal, paraverbal and non-verbal communication
• 4 – Practicing using the ears model
• Learning to listen and practicing
• Successful conversation
• Learning questioning techniques
• Recognizing and resolving conflicts
• Constructive conflict resolution
• Working on your own case studies